My Life being Disabled 26/10/07

I went to my dentist this morning at Wakefield for a check-up. I told my dentidt I have changed Care homes to one at Barnsley. The dentist contacted them to transfer me but they don't have a hoist. I have to go because I need a filing. My appointment is 16/11/07 11:15.
I recived a reply from Halfords when complained because their lift was too small:-
Dear Mr Tillotson We write with reference t your recent letter regarding wheelchair accessto the mezzanine floor in one of our stores, and are aware of the issue towhich you refer and share your concern. Please accept our apologies for thedelay in our response. Our customers should not feel that shopping at Halfords is made moredifficult as a result of introducing a new store format. Our aim is toprovide our customers with an extended range of products in a betterenvironment. Expanding onto a mezzanine level enables a viable increase inproduct range whilst providing a differentiated environment for our Autoand Cycling customers. Halfords currently has 431 stores, of which 223 have a trading mezzaninefloor. Lift access to the mezzanine floor is now available in 115 of ourstores and all new stores built after December 2003 will have lift access,to the upper level. Measuring sticks have been issued to all stores andwill be used to, ensure that we comply with minimum clearance widths to aidmovement around the store. The Halfords Board takes its legal responsibilities under the DisabilityDiscrimination Act very seriously, and our aim is to ensure that all of ourcustomers can take full advantage of our complete customer offer. In orderto fulfil this, we are embarking upon a programme of activity, which willmake reasonable physical adjustments so that our disabled customers areable to shop in the store. Where this is not possible, all staff have beentrained to offer appropriate assistance. We would like to take the opportunity to thank you for taking the time andtrouble to contact us, and trust this letter goes some way towardsexplaining our position, and will not deter you from shopping with us inthe future. Kind RegardsRichard WatersHalfords Customer Services.